Frequently Asked Questions

LEDs

Q. Why are LEDs better than halogen bulbs?

LEDs (light emitting diodes) are more efficient, produce less heat, and last much longer than a standard halogen bulb. LEDs, on average, produce 10 times the amount of light of a halogen bulb, and LEDs can last up to 50,000 hours. A standard halogen bulb typically lasts only 2000 hours.

Q. Why won't the LED turn on after installing?

This is one of the most common problems when installing LEDs. Since LEDs are actually diodes, it only allows current to travel in one direction.  In other words, LEDs can only be installed one way. If the LED does not light after you have plugged it in, remove the LED, rotate it 180 degrees, and reinsert.

Q. Will the LEDs cause me to have a 'Bulb Out' warning on my dash?

No. At Precision LED, we've done extensive research on each vehicle package we sell. If your vehicle has "Bulb Out" sensors, your package will include CanBus resistor packed LEDs bulbs that won't cause a "Bulb Out" warning.

Q. Why do the LEDs look like they are still on after I turn off my vehicle?

There are two situations in which your LEDs may stay on after your vehicle has been turned off.

  1. If your vehicle has auto dimming lights, your LED lights will gradually dim before shutting off completely.
  2. Most vehicles, even when the engine is off, continue to send a small amount of current through the electrical circuits. This small amount of current is enough to turn the LEDs on to a very dim level. Don't worry though - this won't drain your vehicle battery since the same amount of current is traveling through the circuit whether you have halogen or LEDs.

Q. I have auto-dimming interior lights. Will Precision LEDs work?

Yes, LEDs will work with auto dimming lights and are not damaged by this type of lighting system.

Q. How can I be sure the part I need will fit my vehicle?

Email us at [email protected] or call us at (888) 963-7742 - we’re happy to help.


Orders

Q. Do you offer a warranty?

Yes we do.  PrecisionLED offers a comprehensive Lifetime Warranty on every bulb we sell.  Please review the warranty page here for more detail

Q. What happens if you send me the wrong part?

We’ll send you the right one ASAP. Email us at [email protected] or call us during business hours at (888) 963-7742

Q. What happens if I order the wrong part?

You’ll need to contact us and follow our normal returns process.

Q. How long does it take for a part to arrive at my door?

This depends on where you live and the shipping option you choose. Get more details on shipping here.

Q. What happens if I need to return or exchange a part?

You’ll need to contact us to request a Return Merchandise Authorization (RMA) number. See our Returns page for more information.

Q. What if the part is broken or damaged during shipping?

It’s best to refuse to accept the delivery if a driver attempts to give you a damaged package. If a damaged package was dropped off, promptly call the shipping/courier company to start the claim process. Please also contact us at (888) 963-7742, and we’ll start the replacement process.

Q. Do you ship outside the U.S.?

We do. For more information, including shipping times and costs, visit our Shipping page.

Q. Do you offer express/expedited shipping?

Yes, you can select expedited shipping at checkout.  If you require delivery faster than 48 hours, please contact us directly and we will see what we can do. Please see our shipping policy for more information.

Q. What shipping methods do you offer?

We offer both air and ground shipping, and our preferred carriers are USPS and FedEx.

Q. Can I track my package?

Yes. You will receive tracking information when your parts ship.

Q. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Q. How do you protect my credit card information?

Whenever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us. Additionally, only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. Check out our Privacy Policy for more information.

Q. What do I do if I need to cancel my order?

Please contact us [email protected] ASAP or call us at (888) 963-7742, M-F 9:00 am-5:00 pm PST.

Q. Do I need to have an account to order a part?

No, but we do recommend you create an account so you can easily track order information or place future orders.

Q. How do replacement parts affect my vehicle’s warranty?

The short answer is they don’t.

The long answer? It’s against federal law for a manufacturer to void a warranty for use of an aftermarket part. The Magnuson-Moss Warranty Act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.


Company

Q. What are your Customer Service hours?

We’re available by phone M-F 9:00 am-5:00 pm PST. You can also email us at [email protected] any time.

Q. Do you ever offer coupons or discounts?

We do. Keep an eye on our website or follow us on Facebook for specials.

Do you charge sales tax?

Yes. Sales tax depends on where you live.

Installation and Liability Note

Precision LED is not responsible for any damage to your vehicle or injury that may occur as a result of installation. All installations are performed at your own risk.